Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Peaceful atmosphere
Great location
Small room size
Limited dining options
8.0/10
Great
Rooms
7.8
Location
7.8
Service
8.4
Dining
8.2
Guest reviews
8.0/10
based on 5 reviews
4.5/5
based on 1579 reviews
8.2
8.2/10 based on 1600 reviews
#35 of 398 hotels in Vienna based on Tripadvisor
Edward
United States,
February
2024
8.4/10
My stay at the hotel was delightful. The rooms are attractively furnished, with generous-sized beds and lovely traditional Viennese decorations. The breakfast on the top floor with champagne is a special touch. However, there were some service hiccups including missing room refreshments one day.
Rooms
9.0
The rooms are beautifully presented with fresh, clean linen, plump duvets, and pillows.
Service
7.0
The staff took care of us and even provided a nice fruit basket, but there were some issues like not assisting with a lost phone and missing room freshening one day.
Location
8.0
The location is excellent between metro stops with friendly staff. However, the area may look a bit dodgy.
Dining
9.0
The breakfast spread was impressive, offering a variety of high-quality options including Bernese sausages.
Facilities
9.0
The hotel offers great facilities, and the top-floor breakfast area adds a nice touch.
Horace
United Kingdom,
December
2023
7.4/10
My stay at the hotel had its ups and downs. The rooms were not as comfortable or individually designed as advertised, but they did have separate toilet and an en suite shower & sink. The service was incredibly friendly and attentive, with staff always ready to assist. The location was convenient for public transportation but lacked charm in the immediate surroundings. The dining experience was decent but could use more variety. Overall, a relaxed atmosphere with some room for improvement.
Rooms
7.0
The room had a very relaxed feel about it, with the bathroom being excellent, particularly the shower.
Service
9.0
The service was always very friendly and helpful, with the assistant manager being amazing and attentive to our needs.
Location
6.0
The hotel is easy to access by train or tramway, providing a good base for exploring the city.
Dining
7.0
The dining options were decent, catering to varied tastes but could have been more diverse.
Facilities
8.0
The hotel offers essential amenities for a comfortable stay.
John
United Kingdom,
December
2023
8.0/10
The hotel is conveniently located near transportation options making it easy to explore Vienna. The rooms were well-equipped with separate toilet and en suite shower & sink, but the breakfast buffet had limited hot food options. The service was friendly and helpful, though there were some language barriers. The dining experience offered delicious vegan options to cook your own waffles. Overall, a decent stay with some minor drawbacks.
Rooms
7.0
The rooms were well-equipped with separate toilet and en suite shower & sink.
Service
8.0
The service was friendly and helpful, despite language barriers at times.
Location
9.0
The hotel is conveniently located near tram and metro lines, making it easy to see Vienna.
Dining
8.0
The dining experience offered delicious vegan options to cook your own waffles.
Facilities
8.0
The hotel offers dry cleaning, housekeeping, laundry, and shuttle services.
Emma
United Kingdom,
December
2023
8.8/10
The hotel room was very small, but surprisingly very comfortable, providing everything I needed such as a cozy bed, easily adjustable windows, convenient bathroom heating, adequate clothes hangers, pleasant garden view, and most importantly, a peaceful atmosphere without any noise disturbances.
Rooms
8.0
The room was small, but very comfortable and had everything I needed: comfortable bed, windows that could be opened or tilted, on/off bathroom heating, clothes' hangers, garden view, and no noise.
Service
9.0
The staff were extremely professional, friendly, helpful, and the hotel was in a great location, making the stay welcoming and enjoyable.
Location
9.0
The location is great with nearby restaurants and clubs, making it a perfect spot with easy access to public transportation.
Dining
9.0
The dining experience at the hotel was absolutely fantastic with a wide selection of hot and cold foods, fruits, sweet and savory options, and plenty of beverages available.
Facilities
9.0
The hotel provides services like dry cleaning, housekeeping, laundry, shuttle service, and even pet amenities for added convenience during the stay.
Peaceful atmosphere
Small room size
David
United States,
November
2023
7.8/10
I had a pleasant stay at the hotel. The rooms were charming, with unique accents and comfortable amenities, though the lack of drawer space and coffee replacements was a downside. The service was attentive and caring, making me feel welcomed and looked after. The location was convenient for exploring Vienna, although some aspects seemed a bit outdated. The dining options were satisfactory, especially having access to the bar all day and evening.
Rooms
8.0
The rooms had modern equipment and were cozy, with a lovely rain shower and plenty of natural light.
Service
9.0
The staff was friendly and always available, ensuring a pleasant stay with their helpful assistance.
Location
7.0
The hotel's location was convenient, close to the metro and easy access to different sites in Vienna.
Dining
8.0
The dining experience was enjoyable, offering a good variety for all guests.
Facilities
7.0
The facilities were adequate, providing everything needed for a comfortable stay.
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